Refund Policy

Last Updated: January 2026

This Refund Policy explains the circumstances under which Elite Modeling Agency Dubai may issue refunds for services and fees. Please read this policy carefully before engaging our services or making any payments.

1. General Refund Policy

Noir Point Agency Dubai operates on a commission-based model for talent representation. We do not charge upfront fees for model representation services. However, this refund policy applies to any services, fees, or charges that may be incurred through our agency.

2. Services Covered by This Policy

This refund policy applies to the following services and fees:

• Portfolio development services (if contracted separately)
• Professional photography sessions arranged through the agency
• Training and workshop fees
• Event participation fees
• Any other paid services arranged through Noir Point Agency Dubai

3. Model Representation Services

3.1 No Upfront Fees

We do not charge models any upfront fees for representation services. Our agency operates exclusively on a commission basis, receiving payment only when our represented models secure paid work.

3.2 Commission-Based Model

The agency receives commission on bookings according to the terms specified in individual representation agreements. Commission is non-refundable as it compensates for:

• Marketing and promotion of talent
• Negotiation with clients
• Contract management
• Career development and guidance
• Administrative services

4. Client Booking Cancellations

4.1 Cancellation by Client

If a client cancels a confirmed booking with a represented model, the following refund policy applies:

• More than 7 days before booking: Full refund of any deposit paid, minus administrative fees (10% of deposit)
• 3-7 days before booking: 50% refund of deposit paid
• Less than 3 days before booking: No refund; full payment is due as cancellation fee
• Day of booking: No refund; full payment is due plus any additional costs incurred

4.2 Cancellation by Model

If a model cancels a confirmed booking:

• The client is entitled to a full refund of any payments made
• The model may be subject to penalties as specified in their representation agreement
• The agency will make reasonable efforts to provide a suitable replacement model

4.3 Force Majeure

In cases of force majeure (natural disasters, government restrictions, pandemics, etc.), both parties will work together to either:

• Reschedule the booking to a mutually agreeable date, or
• Issue a full refund of all payments made

5. Portfolio Development Services

5.1 Photography Session Cancellations

For professional photography sessions arranged through the agency:

• More than 14 days before session: Full refund minus 15% administrative fee
• 7-14 days before session: 50% refund
• Less than 7 days before session: No refund unless rescheduled

5.2 Dissatisfaction with Results

If you are dissatisfied with portfolio photography services:

• Contact us within 7 days of receiving final images
• We will review your concerns and may offer a complimentary reshoot if quality standards were not met
• Partial refunds may be considered on a case-by-case basis if services were not delivered as specified

6. Training and Workshop Fees

6.1 Cancellation Before Event

• More than 30 days before event: Full refund minus 20% administrative fee
• 14-30 days before event: 50% refund
• Less than 14 days before event: No refund, but may transfer to future event

6.2 Event Cancellation by Agency

If we cancel a training or workshop event:

• Participants receive a full 100% refund
• Or option to transfer registration to a rescheduled event

7. Payment Disputes

7.1 Reporting Issues

If you believe you have been incorrectly charged or have concerns about payment:

• Contact us within 30 days of the charge
• Provide detailed information about the transaction
• We will investigate and respond within 10 business days

7.2 Resolution Process

Our dispute resolution process includes:

1. Review of transaction details and service agreements
2. Communication with all involved parties
3. Good-faith attempt to reach mutually acceptable solution
4. Issuance of refund if error is confirmed

8. Refund Request Process

8.1 How to Request a Refund

To request a refund, follow these steps:

1. Send a written refund request to [email protected]
2. Include your full name, contact information, and transaction details
3. Clearly explain the reason for the refund request
4. Provide any supporting documentation (receipts, contracts, correspondence)

8.2 Processing Time

• Refund requests are reviewed within 5-10 business days
• You will receive written notification of our decision
• Approved refunds are processed within 14 business days
• Refunds are issued to the original payment method when possible

8.3 Required Information

To process your refund request, we need:

• Proof of payment (receipt, invoice, or bank statement)
• Service agreement or booking confirmation
• Detailed explanation of refund reason
• Bank account information for refund (if original payment method unavailable)

9. Non-Refundable Items and Services

The following are generally non-refundable:

• Agency commission on completed bookings
• Third-party fees (travel, accommodation booked on your behalf)
• Services fully rendered as agreed
• Consultation fees after consultation has occurred
• Administrative fees and processing charges
• Completed digital deliverables (photos, videos, marketing materials)

10. Partial Refunds

We may issue partial refunds in circumstances including:

• Services partially completed but not fully delivered
• Quality of service below agreed standards for portion of service
• Cancellation after work has commenced
• Mutual agreement between parties

Partial refund amounts are determined on a case-by-case basis considering the work completed and resources expended.

11. Chargebacks and Payment Disputes

11.1 Direct Communication First

Before initiating a chargeback with your bank or credit card company, please contact us directly. Most issues can be resolved quickly through direct communication.

11.2 Chargeback Consequences

Initiating a chargeback without first attempting to resolve the issue with us may result in:

• Suspension of services
• Termination of representation (for models)
• Legal action to recover costs if chargeback is unjustified

12. Modification of Services

If we need to modify agreed services due to unforeseen circumstances:

• We will notify you as soon as possible
• Offer alternative solutions or comparable services
• Provide partial refund if modified services are of lesser value
• Offer full refund if modifications are unacceptable to you

13. Refunds for Misrepresentation

If we fail to deliver services as explicitly stated in written agreements:

• Full refund may be issued upon verification
• We will work to remedy the situation before issuing refund
• Additional compensation may be considered for significant failures

14. Currency and Exchange Rates

All refunds are processed in the currency of the original payment. If currency conversion is necessary:

• Exchange rates at time of refund processing apply
• We are not responsible for currency fluctuations
• Bank or credit card company fees may apply

15. Tax Implications

Refunds may have tax implications. We recommend consulting with a tax professional regarding:

• How refunds affect your tax obligations
• Reporting requirements in your jurisdiction
• VAT or other tax considerations

Noir Point Agency Dubai is not responsible for providing tax advice.

16. Exceptions and Special Circumstances

We may make exceptions to this refund policy in extraordinary circumstances, including:

• Medical emergencies (with documentation)
• Family emergencies
• Government travel restrictions
• Natural disasters
• Other circumstances beyond reasonable control

All exception requests are evaluated individually and require supporting documentation.

17. Refund Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. The policy in effect at the time of your payment applies to that transaction.

18. Consumer Protection Rights

This Refund Policy does not affect your statutory rights under UAE consumer protection laws. In some cases, you may be entitled to additional refund rights under applicable law.

19. Complaints and Escalation

If you are unsatisfied with our handling of your refund request:

1. Request escalation to senior management
2. Provide all relevant documentation and correspondence
3. We will conduct a comprehensive review
4. Final decision will be communicated within 14 business days

20. Contact Information

For refund requests, questions, or concerns about this Refund Policy, please contact us:

Noir Point Agency Dubai
Email: [email protected]
Website: noirpointagency.com

21. Acknowledgment

By engaging our services and making any payments to Elite Modeling Agency Dubai, you acknowledge that you have read, understood, and agree to this Refund Policy.